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Frequently Asked Questions

What payment methods can I use?

We accept Visa, MasterCard, American Express, Discover & PayPal.

Is the prime t store a secure site?

We take your security very seriously. Our Prime T store is an SSL encrypted and secured site.

What Shipping options do you offer?

We offer USPS Priority mail shipping.

What are your shipping fees & delivery times?

Shipping fees and delivery times vary depending on the destination.  However, typically for most U.S. destinations, Priority mail shipping of 2-3 business days is a flat rate of $7.75.  Priority mail express shipping of 1-2 business days is $23.95. 

For most international destinations delivery times can range from 3-10 business days.  Priority mail international shipping of 6-10 business days could range between $23.95 and $25.85.  Priority mail express international shipping of 3-5 business days starts at $41.50. 


If shipping costs exceed the above once your destination is determined, you will be notified via email of the extra charge.  If you approve the extra charge, we will proceed with shipping your order.

Do you provide a tracking number?

Absolutely! Once your order is shipped, you'll be notified via email and provided with the tracking number.

who can use transdermal patches & are they safe to use?

All Prime T patches are completely safe to use and can be used by any healthy individual.  Optimum results are attained if the directions for proper use are followed.  If you are pregnant, nursing, have any health conditions or take certain medications, it is recommended that you consult your healthcare professional BEFORE using transdermal patches.  DO NOT INGEST THE PATCH UNDER ANY CIRCUMSTANCES AS PRIME T WILL NOT BE LIABLE FOR HARM DUE TO NEGLIGENCE OR FAILURE TO FOLLOW INSTRUCTIONS ENCLOSED IN THE PACKAGING!!!  Patches are only to be worn topically in which the supplement will be released safely throughout the body in a controlled fashion.  Also DO NOT place the patch on any open wounds or areas of the skin that are irritated or infected.

How do I properly use the Prime t patch?

Apply one patch daily to an area of the skin that is clean, dry and flat with little or no hair, i.e. arms, back, chest, hips, shoulders, stomach, thighs or the upper neck behind the bottom of the ear. 


Do not apply the patch to areas where lotions or creams are present.  If the skin area needs cleaning before applying patch, use clear water; no soaps or solvents. Do not place patch on any area of the skin which is oily, bruised, broken, scarred, burned or cut.


Do not place patch in your mouth, chew or swallow it. Do not remove the patch from it’s adhesive sheet until you are ready to use it. Reseal pouch after each use. When handling the patch, do not touch the adhesive (sticky) surface with your hands. Do not tear the patch or make any holes in it.


When applying the patch, press the sticky side to the skin area and press firmly using the palm of your hand for about 30 seconds. Make sure the entire adhesive surface is attached to your skin; especially around the edges. If the patch becomes loose, tape the edges with first aid tape.


When applying more than one type of patch at a time, place patches about one inch apart from each other making sure the edges do not touch or overlap each other.  


Apply a new patch every day.  The patch can be used for as long as needed or until you have successfully achieved your goals.  You can then continue to use the patch as needed as a maintenance program. 


All of our patches are hypoallergenic and Laytex free which contain all natural herbal ingredients. Patches can be worn for a minimum of 16 hours a day up to 24 hours a day and discarded after this time expires.  DO NOT wear Prime T patches beyond the maximum 24 hour duration as skin irritation may occur or other dermal abnormalities at site of contact.  We do recommend changing the placement of the patch each day to avoid any type of possible skin irritations that may develop.


If you are pregnant, nursing, have any serious health conditions or take certain medications, please consult your health care professional before using this product.

Can I wear more than one Prime T patch at a time?

Yes you may wear several but different Prime T patches at once however it is not recommended that you wear more than one of the same type of patch at once. 

What happens if I forget to use my Prime t patch?

We'd recommend that you get our Memory patch as it supports cognitive health and mental capabilities!  Furthermore, there are no known negative consequences if you forget to use the Prime T patch.  If you forget, it is recommended that you resume usage as soon as you remember.  However, if you are taking Prime T supplements in a cycle you may temporarily miss the benefits you normally experience.  Once you continue usage according to your established cycle the benefits will resume.  Please do not seek to compensate for forgetting by applying more than one of the same type of patch at one time.  Always use Prime T patches as instructed.

Are there side effects to using prime t patches?

There are no known side effects to using Prime T patches if used as instructed.  It is recommended to check the ingredients before using to ensure there are no ingredients that you are allergic to.  If you are allergic to any ingredients DO NOT USE!

are transdermal patches waterproof?

No, transdermal patches are not waterproof.  However, the Prime T patch is water resistant but if your patch gets submerged or inundated in water please remove and replace with a new one.

how should I store prime t patches?

You should store Prime T patches in their closed containers at room temperature; away from heat, moisture and direct light.  Keep from freezing.  Keep out of the reach of children or pets.  Do not keep or use patch beyond expiration date.

Why should prime t be my primary source for transdermal patches?

Simply put, in today's market, we at Prime T pride ourselves on supplying only top quality, pain free, convenient, cost effective transdermal supplements to aid in your overall bodily health.  Compared to other brands Prime T is PRIME!!!

do you offer any discounts?

But of course! Although our prices for transdermal supplements are already quite competitive, we offer a 10% discount if you order at least 3 supplements at one time.

What is your return and refund policy?

Customer satisfaction is our priority.  If you are not entirely satisfied with your purchase we allow returns up to 7 calendar days from the date you received your order.  To be eligible for a return and full refund (minus shipping costs), your item must be unused, unopened and in the same original packaging.  Once you ship the product back to us, we will inspect it and if approved, we will update you on the status of your refund.

If once you try our product, you are not completely satisfied we allow returns up to 7 calendar days from the date you received your order provided only 1 serving (1 patch) is missing from the package.  Once you ship the product back to us, we will inspect it and if approved, we will issue you a store credit for the amount of which you paid.

Any refunds issued will be done via the payment method you used when making your purchase.  All shipping costs are nonrefundable. 

Once you’ve placed your order, if you change your mind and no longer wish to receive the product, you will have 24-hours from the time you placed your order to notify us via email that you wish to cancel your order and you will be refunded the purchase price.  If we do not receive notification within 24-hours, we will continue to process and ship your order.

what do I do if I don't receive an order confirmation email?

Updating our customers on their order status is a priority.  However it is important when placing your order that you be sure to input the correct information.  Please double check your shipping address and your email address to ensure it is correct before submitting.  If you are certain you input the correct information and you do not receive a confirmation email or an order status update in your inbox, please check your spam or junk folder.  If the email is not in either folder, please inform us via email and we will respond as soon as possible.  You may also contact us via phone however due to high call volume it is recommended that you email us for a faster response.  

what color is the prime t patch?

All Prime T patches are either clear or skin tone. 

why doesn't prime t offer hgh patches?

Which is the best human growth hormone?


There is no such thing as "the best HGH" the substance is either real growth hormone (somatropin) or it is NOT! Human growth hormone is a very fragile, large molecule which is comprised of 191 amino acids, linked in very specific order and shaped to very specific form. In that regard there is no room for differences!


Note: It is NOT POSSIBLE to take human growth hormone as a supplement in spray, pill or sticker patch form! Sprays, pills and patches are marketing scams used by the supplement pushers. The growth hormone molecule is too fragile to survive room temperatures or vigorous shaking. It is also too big to pass through the skin. If you read the fine print you will usually find a note that there is no actual growth hormone but rather "growth hormone promoter" which is supposed to make your body produce more of its own growth hormone.


There are some things that set the actual HGH brands apart though:

  • It can either be real 191 amino acid sequence (somatropin), or it can be 192 amino acid sequence (somatrem) which is actually a growth hormone mimic with potentially nasty side effects.

  • It can be pure high quality HGH (comes at a higher price), or it can be cheaply produced and contain bacterial residue left over from the manufacturing process.

  • It can be bought through a doctors prescription (high price), or it can be bought on the black market (in which case you have to be extra careful as most of the brands are counterfeit, containing hgh of questionable origin if it's real at all). If buying from a non reputable source, you should always have the HGH lab tested.

  • It can be produced in USA / EU (comes at absurdly high prices due to big pharma monopoly of the western markets), or it can be produced in Asia (China, Korea, India, etc.) in which case there are quality/purity differences from brand to brand.

  • It can be in liquid form (very fragile, sensitive to room temperatures and shaking) or it can be in lyophilized - freeze dried powder form (suitable for shipping world wide). Never buy liquid form on the black market because there is no way of knowing how it was handled before you got it.

  • It can be authentic (contains what it claims), or it can be counterfeit in which case scammers relabel vials of questionable origin and make them look like original, then offer them at "too good to be true" prices to lure in the victims.

  • Various brands come at differently dosed vials. The dosage/strength per vial can be 4IU, 10IU, 12IU, 40IU which does not really matter as long as the price per IU is right.


So which is the best HGH?

To recap the above differences - growth hormone can be either real or not, high purity or low purity, western or asian priced, liquid or freeze dried and it comes packed in differently dosed vials. The best growth hormone would then obviously be the high purity, 191 amino acid sequence, freeze dried, original and realistically priced one.


High quality brands:


Medium quality brands:


Low or questionable quality brands:

  • Fitropin (this product has been discontinued, it was produced by Shenzhen Kexing Biotech Co., Ltd, China)

  • Getropin (relabelled generic of unknown origin)

  • Glotropin (relabelled generic of unknown origin)

  • Kefei (191 amino acid, low purity, produced by Shanghai United Kefei Biotechnology Co., Ltd, China)

  • Kigtropin (relabelled generic of questionable origin, known to cause immune response, different reviews from batch to batch)

  • Riptropin (relabelled generic of unknown origin, mostly present on the UK black market, different reviews from batch to batch)

  • Taitropin (relabelled generic of unknown origin, presumably associated with Kigtropin)

is this product safe for children?

WARNING! Yes it is safe for children, however it is NOT recommended for children ages 3 and under.  Conversely, children ages 4 to 6 will require supervision or monitoring if you elect to use this product.  If you decide to use this product on children ages 4 to 6, it is STRONGLY recommended that you place the patch on them in an inconspicuous area to PREVENT ingestion or potential harm.  Ingesting the patch in an unintended manner may cause negative adverse effects.  Please use the utmost discretion if you intend to use this product on the very young, mentally handicap or impaired; in order to PREVENT possible ingestion.  DO NOT INGEST THE PATCH UNDER ANY CIRCUMSTANCES AS PRIME T WILL NOT BE LIABLE FOR HARM DUE TO NEGLIGENCE OR FAILURE TO FOLLOW INSTRUCTIONS ENCLOSED IN THE PACKAGING!!!  Patches are only to be worn topically in which the supplement will be released safely throughout the body in a controlled fashion.  Also DO NOT place the patch on any open wounds or areas of the skin that are irritated or infected.

Is this product safe for pets?

To eliminate the possibility of harm from ingestion, we STRONGLY recommend that you DO NOT use this product on pets/animals under any circumstances.  

what do I do if my question is not listed?

Your concerns are very important to us! If you don't see your question listed above please feel free to email your inquiries to: and one of our representatives will respond as soon as possible.  You may also contact us via phone however due to high call volume we recommend that you email your inquiries to ensure you receive a faster response.  

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